"Sorry"
is said 10 times a day by the average human. 
You say it when you accedentially bump into someone in the hall.
You say it when your foot is in the wrong place at the wrong time.
When you kick someone's leg under the table and didn't mean to.
When your standing in someone's way.
Even if you walk into a pole,
you apologize to it.
But then you get into a fight
with a friend
with a boyfriend
with a parent
and the words "I'm Sorry" seem impossible.